Refund and Returns Policy

In every aspect of our business operations, Han Glam is dedicated to upholding the highest standards of quality and guaranteeing client satisfaction. As a supplier of top-notch makeup goods, we work hard to provide excellence in both our offerings and support.

 Nonetheless, we are aware that there may be instances in which a refund is required. The terms and circumstances governing returns for transactions made through Han Glam are described in this refund policy.  

Eligibility for a Refund: Consumers in the following situations might be qualified for a refund:  

Product Flaws: Customers are entitled to a refund if the goods are defective, damaged, or fall short of the desired level of quality. 

Incorrect Product: Customers are entitled to a refund if the product they ordered does not arrive. 

Unsatisfactory Quality: Upon receipt of a product that falls short of the customer’s expectations for quality, they may be qualified for a refund, pending verification.

Refund Procedure:

Notification: Within 48 hours of receiving the product, customers are required to contact Han Glam for any problems with their order. Email notifications that should contain the issue’s specifics as well as any relevant supporting material, including photos.

Confirmation: Han Glam will examine the claim after getting the notification to see if it qualifies for a refund. This can entail asking the client for more details or supporting documentation. 

Action: Following the claim’s validation, Han Glam will start the compensation procedure. The decision will be communicated to the consumer, who will also get additional instructions, if necessary, for returning the business. 

The original payment method used for the transaction will be used to handle refunds. The time it takes for the refund to appear in the customer’s account may vary depending on the financial institution and mode of payment.  

2. Refund Ineligibility: 

Change of Mind: Due to individual preferences, Han Glam is unable to provide refunds for changes of heart or dissatisfaction with the product. 

Products damaged as a result of the customer’s incorrect handling, storage, or use will not be refunded.

Accountability Obligations:

Return of Product: Customers must return products in their original packing and condition within the allotted time limit upon request from Han Glam. 

Postage fees: Unless Han Glam agrees differently, customers are responsible for paying all postage fees associated with returning the merchandise.  

4. Contact Details: 

Please get in touch with us for any queries or worries about our refund policy or to start a refund request.  

5. Modifications to Policy: 

This refund policy is subject to change at any moment without prior notification by Han Glam. Any modifications to the Policy will take effect right away once we post them on our website or through other channels of communication.  

Customers confirm that they have read, comprehended, and agreed to the terms and conditions stated in this refund policy by making a purchase from Han Glam.